Services

• Subscription Services
• Consulting Services

Open Source Support

All software deployments require support. The difference with open source software is the pricing model used.

Open source allows vendors to offer a range of services with consulting, training and customisation services typically being used early in the applications deployment changing to on-line and telephone support later in the applications lifecycle.

This flexibility allows open source vendors to tailor their support offerings to more precisely meet customers changing requirements and enables customers to more precisely identify the value received against the maintenance and support costs incurred.

Hattrick Software Services Subscription Services

Subscription Services

Registration Service: Hattrick’s registration service automatically notifies registered users of upgrades, patches and new releases relating to all your WS-CDL based assets.

Certification Service: Hattrick’s certification service provides certainty that any upgrades, patches and new releases of ClearGate™ and E-VentFlo™ are thoroughly tested, production ready, and fully interoperable with your existing infrastructure.

Production Support: Hattrick provides on-line, telephone and on-site expert technical support for all your WS-CDL-based assets. All members of Hattrick’s highly qualified WS-CDL support team have been trained by Hattrick’s core development engineers and each has a detailed knowledge of the code-base, and the integration techniques used thus ensuring fast and efficient resolution to any ClearGate™ E-VentFlo™ or WS-CDL enquiries you may have.

Consulting Services

DirectAssist: DirectAssist is a developer-to-developer service providing expert assistance covering all aspects of system design, architecture, configuration, optimisation and integration of your WS-CDL based assets. DirectAssist ensures that all your WS-CDL applications will operate smoothly and robustly "out-of-the-box" getting you through the cycle from proof-of-concept testing to production ready faster, more cheaply, and more easily,

Customisation Services: Hattrick will customise any aspect of your WS-CDL application to your specific requirements. Hattrick will deliver customised modelling tools, monitoring functions, rules capabilities and presentation layers, each with embedded functionality specifically built to your requirements.

Training and Mentoring: Hattrick provides a range of training programmes designed to ensure your staff are able to manage your WS-CDL-based assets easily and efficiently. These programmes range from one-on-one mentoring to on-site group training sessions and are all delivered by Hattrick’s industry leading WS-CDL experts.